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Terms & Conditions



Introduction

  1. Company details: Speedsters is an Irish company. The company's registered address is located at The Light House Apartments Eastwall Dublin 3.
  2. Product Orders: Our platform offers a convenient means for you to place Orders for a variety of Products from various Delivery or Takeaway Restaurants showcased on our Website. It is important to note that the legal agreement for the provision and acquisition of Products lies solely between you and the Restaurant from which you place your Order. As an agent for the Restaurants, we will act on their behalf in facilitating the sale of Products and concluding the transaction.

 

WEBSITE ACCESS AND TERMS

  1. Website Access: Accessing certain sections of the Website does not necessarily require you to make any Orders or provide us with your personal information. The majority of the Website's content can be accessed by all visitors without any restrictions.
  2. Acceptance of terms: When you visit and access any part of the Website, it is deemed that you acknowledge and agree to comply with these Website Terms. However, if you do not agree to these Terms, it is advised that you discontinue using the Website immediately. In such a case, you will not be able to place any Orders for Products through our platform.
  3. Amendments in Terms: We reserve the right to modify or update these Website Terms at any time without prior notice. It is important that you frequently check the Website to stay up-to-date with the current Terms, as they are legally binding and applicable to you. Please note that you will be required to adhere to the policies and Terms in effect at the time you place an order with us.
  4. Responsibility: It is your sole responsibility to make the necessary arrangements that will allow you to access the Website. Additionally, you are accountable for ensuring that any person who accesses the Website via your Internet connection is fully aware of these Website Terms and adheres to them.

YOUR STATUS

  1. Capacity and Age: By placing an order through the website, you represent and confirm that:
  2. You have the legal capacity to enter into binding contracts with Restaurants when placing an order through the Website.
  3. You are 18 or above.
  4. You recognize and agree that if you have a particular food allergy or intolerance, you are responsible for contacting the Restaurant directly to verify that the food is suitable for you before placing an order with them.

HOW TO PLACE AN ORDER AND HOW IT IS PROCESSED?

  1. Placing your Order: After selecting the desired Products from the menu of your preferred Restaurant, Takeaway, or Grocery shop and providing the necessary details, you will have the option to submit your Order by clicking on the "confirm order" button. It is crucial that you review all information you have entered and rectify any inaccuracies before clicking on this button. By doing so, you are entering into a contractual agreement with the Restaurant, and any errors in the Order cannot be rectified thereafter.
  2. Cancelling your order: After submitting your Order and having your payment authorized, you will not have the right to modify or revoke your Order beyond a certain time limit, and you will not be eligible for a refund. Should you desire to modify or revoke your Order, you may contact our Customer Care team, and they will try to get in touch with the Restaurant/Takeaway to relay your requests. However, we cannot guarantee that we will be able to establish communication with the Restaurant or that the Restaurant will accept your requests, as they may have already commenced processing your Order.
  3. Payment authorization: If the payment you make is not authorized, your Order will not be processed, and the relevant Restaurant will not be notified.
  4. Order Processing: Upon placing an order, you will receive a confirmation message, and the current status of your Order will be displayed on your mobile screen. You will receive notifications at each step of the process, from order confirmation to delivery, as the Restaurant/Takeaway updates the status of your Order.

PRICING AND PAYMENT

  1. VAT and delivery costs: The prices displayed on the Application will be the actual prices you will be charged. The prices quoted on the App are inclusive of VAT but may not include delivery charges (if delivery is chosen instead of collection) and the Service Charge will be added to the total amount payable, where applicable.
  2. Service Charge: By placing an Order, a service charge will be applied to your purchase to cover the use of the Website and the associated benefits, including Customer Care (the "Service Charge").
  3. Payment methods: Orders can be paid for by using an accepted credit or debit card through the Application or cash on delivery.

CUSTOMER CARE

  1. General: At our company, we prioritize providing exceptional customer care. Our Customer Care team is dedicated to helping you resolve any issues you may encounter with your Order. You can reach out to our team by clicking on the "Need help?", "Help", or a similar button on our Website or by calling the telephone number provided.
  2. Query about your order: If you are experiencing any delays or other issues with your Order, we encourage you to get in touch with our Customer Care Team using the aforementioned methods. Our dedicated Customer Care Advisors will work diligently to contact the Restaurant and provide you with updates regarding your query.
  3. Cancelling your order: Please be advised that there may be a time limit for modifying or canceling your Order after it has been submitted and payment has been authorized. If you need to make any changes or cancellations beyond this time limit, we recommend reaching out to our Customer Care team using the aforementioned methods. Our team will make an effort to communicate your requests to the Restaurant/Takeaway/Grocery shop; however, please note that we cannot guarantee that we will be able to reach the Restaurant/Takeaway/Grocery or that they will be able to accommodate your requests, as they may have already begun processing your Order.
  4. Feedback or Complaints: If you find that the quality of any Products or the service provided by our partners does not meet your expectations, we encourage you to leave feedback in the form of ratings, comments, and reviews on our Website. Your input is highly valued and serves as an integral part of our quality control process. By sharing your experience through Reviews, you can help us maintain the highest standards of service and product quality for all of our customers.
  5. Compensation: If you are not satisfied with the quality of the products or services provided by our partners and wish to seek a refund, proportionate price reduction, or any other form of compensation, we recommend that you first contact the restaurant directly to lodge your complaint and follow their complaint procedures. If you are unable to contact the restaurant or the restaurant is unwilling to resolve your complaint, please contact our Customer Care Team within 48 hours of placing your order. One of our Customer Care Advisers will try to contact the restaurant on your behalf to request compensation. Please note that the legal agreement for the supply and purchase of products is between you and the restaurant/takeaway/grocery shop where you place your order with. We have no control over the quality of the products or services provided by our partners.

LICENSE

  1. Permitted Use Terms: You may use the Website and print or download extracts from it for your personal, non-commercial use, subject to the following terms:
  2. Proper use of a website: Misuse of the Website, such as engaging in hacking or scraping activities, is strictly prohibited.
  3. Unless stated otherwise, we or our licensors own the copyright and other intellectual property rights in the Website and its published materials, including but not limited to photographs and graphical images. These works are protected by copyright laws and treaties worldwide, and all rights are reserved. Extracts from the Website are strictly prohibited for any purpose under these Website Terms.
  4. It is not permissible to alter any digital or physical copies of materials that you print from the Website, nor should any images, photographs, graphics, videos, or audio sequences be used without the accompanying text.
  5. It is strictly prohibited to use any of the materials on the Website or the Website itself for commercial purposes unless a license has been obtained from us.
  6. All rights that have not been explicitly granted in these Website Terms are reserved.

WEBSITE ACCESS

  1. Website Availability: We make an effort to keep the Website available 24 hours a day, but we do not guarantee its availability, and we are not responsible if the Website becomes unavailable at any time or for any period.
  2. Suspension of Site: We reserve the right to temporarily suspend access to the Website at any time and without prior notice.

USER CONTENT AND REVIEWS

  1. General: Except for personally identifiable information, which is subject to our Privacy Policy, any material, including Reviews, that you upload, post, or transmit to the Website (collectively referred to as "User Content") shall be considered non-confidential and non-proprietary. By uploading, posting, or transmitting any User Content, you represent and warrant that you own or have the necessary rights to the User Content. You acknowledge and agree that we have no obligation to treat any User Content as confidential, and we, and those we authorize, are free to copy, disclose, distribute, incorporate, and use any User Content, including all data, images, sounds, text, and other materials embodied in it, for any commercial or non-commercial purposes, without any obligation to you.
  2. Policy on User Content: You are not allowed to upload, post, or transmit any User Content (including Reviews) to or from the Website that:
  3. Violates any local, national, or international law.
  4. Is illegal or fraudulent.
  5. Constitutes unauthorized advertising or contains viruses or any other harmful programs.
  1. Policy on User Reviews: Specifically, but not limited to, any Reviews that you submit through the Website must not:
  1. Contain defamatory, obscene, offensive content that promotes violence or discrimination.
  2. Violate the proprietary rights of someone else's intellectual creations.
  3. Violate any legal obligation owed to a third party, including but not limited to obligations of confidentiality.
  4. Encourage or facilitate unlawful actions, or intrude upon the privacy of another person.
  5. Create the false perception that they are affiliated with or endorsed by us.
  6. Be utilized for the purpose of pretending to be someone else, or falsely portraying your association with someone else.
  1. Deletion of Reviews: We maintain the exclusive right, without any obligation except as mandated by law, to delete or modify any Reviews or Visitor Material that is posted, uploaded, or transmitted to the Website, and which we judge to violate a restriction, is considered objectionable, or could potentially result in harm or liability of any sort to us or any third parties, or for any other reason.
  2. Utilization of Reviews: The Reviews available on the Website are intended solely for informational purposes and should not be construed as advice from us. These materials represent the views of customers who have placed orders through the Website or other third-party sources, and any statements, opinions, or advice expressed by these individuals are their own. Therefore, to the maximum extent allowed by law, we do not accept any responsibility or liability for any Reviews, including but not limited to any errors, defamatory content, obscenities, omissions, or false statements that may be present in such materials, and that may affect any person.
  3. Responsibility: As the submitter of Reviews or Visitor Material, you hold the responsibility of reimbursing us for any damages, losses, or claims (including associated expenses) that arise from or are related to your submissions and violate any of the representations, warranties, agreements, or restrictions. This includes any claims brought against us by a Restaurant or any other third party.
  4. Disclosure to Authorities: We understand that we must comply with any lawful requests or directives from competent authorities seeking to obtain the identity or location of any individual who has posted Reviews in violation of our policies on “User Content” and “User Reviews”, or any other relevant restrictions. By agreeing to this, you release us from all liability in connection with such disclosure to the fullest extent permitted by law.

LINKS TO THIRD-PARTY WEBSITES

  1. Third-Party Websites: Links to third-party websites are provided on our website solely for your convenience. If you choose to use these links, you will leave our website. Please note that we have not reviewed and do not have control over any of these third-party websites, including their content or availability. We do not endorse or make any representation about these websites, their content, or the consequences of using such websites or content. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk.
  2. Linking Policy: You are permitted to link to the homepage of our website (Your Website Link Here/) subject to the following conditions:
  3. The link must be established in a fair and lawful manner that does not harm or exploit our reputation.
  4. You are not allowed to create a link to our website from a website that is not owned or controlled by you or to suggest any association or endorsement from us that does not exist.
  5. Any website that links to our website must adhere to the content standards outlined in our Website Terms, particularly section (User Content and Reviews).
  6. We reserve the right to revoke linking permission at any time and for any reason.

DISCLAIMER

  1. Website Information: We make every effort to ensure the information on our website is accurate, but we cannot guarantee its completeness or accuracy. We reserve the right to make changes to the content, products, pricing, and website functionality without prior notice. Please note that the content on our website may become outdated, and we do not commit to updating such content.
  2. Allergy Information: Our partnered restaurants/takeaways/grocery shops are required to provide us with their latest menu information when they sign up with us. This information is then displayed on their dedicated page on our app. We strive to accurately reproduce any allergy information provided by our partners on our platform. However, if you or someone you are ordering for has any concerns about food allergies or intolerances, and in case the allergy information about the specific product isn’t available, we strongly advise that you directly contact the restaurant before placing your order.
  3. Partner’s responsibilities: The legal agreement for the supply and purchase of Products is solely between you and the partnered restaurant/takeaway/grocery shops from whom you place your Order. We are not responsible for any actions or omissions of the partners. By using the Website, you agree to the following:
  1. We do not guarantee that the Products you order from any of our partners through the App will be suitable for your purpose or of satisfactory quality, and we disclaim any such warranties.
  2. The estimated times for deliveries and collections are provided by the partners and are only approximations. The Restaurants and we do not guarantee that Orders will be delivered or available for collection within the estimated times.
  3. We expect all our Partners to accept and fulfill all Orders promptly and to communicate any rejections quickly. If a Restaurant/Takeaway/Grocery shop rejects your Order, we will inform you as soon as reasonably possible, usually by email. However, we cannot guarantee that all Orders will be accepted and fulfilled by the Restaurants, and they reserve the right to reject Orders for any reason, such as if they are too busy if you fail to provide proof of age for purchases of alcohol, cigarettes, or other smoking products, due to weather conditions or any other reason.
  4. The above disclaimers do not affect any legal rights you have against a Restaurant.
  1. Exclusion of Terms: We grant you access to and use of the Website on the condition that, to the fullest extent allowed by law, we disclaim all representations, warranties, conditions, undertakings, and other terms related to the Website and your use of it. This includes any representations, warranties, conditions, undertakings, and other terms that could apply to the Website or your use of it or be implied or incorporated into these Website Terms by law, equity, or any other means.

RESPONSIBILITY

  1. General: We acknowledge that our liability cannot be excluded or limited under applicable law in cases of death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that is not permitted to be excluded or limited by law. It is important to note that your statutory rights remain unaffected by these Website Terms.
  2. Except as set forth in (general) above, we shall not be responsible or held accountable to you for any cause, whether it be due to contract, legal wrongdoing, violation of statutory duty, or otherwise, regardless of whether it was foreseeable, concerning the Website (including, but not limited to, the utilization, incapacity to utilize, or the outcomes of utilizing the Website). We reject all liability for:
  3. Loss, damage, or corruption of software, data, or information.
  4. Any loss of sales, revenue, profits, or business.
  5. Loss of potential business prospects.
  6. Deterioration of goodwill.
  7. Loss of expected savings.
  8. Any incidental or resulting damages.
  1. You are entirely accountable for any supplementary or linked expenses that may arise as a result of your usage of the Website, including but not restricted to expenses related to the maintenance, repair, or modification of any equipment, software, or data that you possess, rent, authorize, or utilize in any other way.

TERMINATION OF ACCOUNT

  1. We reserve the right to terminate or suspend your access to the Website at any time, without prior notice, at our absolute discretion, if we, at our sole discretion, believe that:
  2. You have submitted reviews that violate the provisions outlined in section  (User Content and Reviews).
  3. You have used the Website in violation of section  (License)
  4. You have violated any other significant provisions outlined in these Website Terms.

WRITTEN CORRESPONDENCE

  1. In compliance with applicable laws, certain information or communications we provide must be in writing. By using the Website or ordering Products through it, you consent to mainly electronic communication with us. We will communicate with you through email or by posting notices on the Website. By accepting these terms, you agree to electronic communication and acknowledge that all contracts, notices, information, and other communications provided by us electronically comply with any legal requirements for written communication. Your statutory rights are not affected by this provision.

UNANTICIPATED SITUATIONS

  1. We will not assume any responsibility or liability for any failure or delay in the execution of our obligations specified in these Website Terms if it is due to circumstances beyond our reasonable control, including but not limited to an 'unforeseeable event'.
  2. The term 'unforeseeable event' encompasses any action, incident, non-occurrence, omission, or mishap that is beyond our reasonable control, and is not limited to, but includes the following examples:
  1. Such events include but are not limited to fire, explosion, severe weather conditions such as storms or floods, earthquakes, subsidence, widespread illness such as an epidemic or pandemic, or any other natural calamity.
  2. Additionally, the term 'unforeseeable event' encompasses any form of labor unrest such as strikes, lockouts, or any other form of industrial action.
  3. Also includes civil unrest such as riots, invasions, terrorist attacks, or threats of terrorist attacks.
  4. "Furthermore, the term 'unforeseeable event' encompasses the inability to use public or private transportation such as railways, shipping, aircraft, motor vehicles, or any other means of transportation."
  1. If an unforeseeable event occurs, we shall be considered to have suspended our performance under these Website Terms for the duration of that period, and we shall be granted an extension of time to perform our obligations accordingly. We will make every reasonable effort to either resolve the unforeseeable event or find a solution by which we can fulfill our obligations outlined in these Website Terms despite the unforeseeable event.

APPLICABLE LAW AND JURISDICTION

  1. These Website Terms shall be governed by and interpreted in accordance with the laws of Ireland. In the event of any legal proceedings arising from these Website Terms, you may initiate such proceedings in the Irish courts.

COUPONS TERMS AND CONDITIONS

  1. The terms and conditions specified below shall be applicable to all coupons that are issued by Speedsters periodically for utilization on the App, inclusive of any promotional discount coupons.
  2. Only online orders placed through the website for food from restaurants are eligible for redemption using the coupons.
  3. The Discount Coupons must be utilized before the expiration or at the moment of issuance by inputting the relevant Coupon code ("Discount Coupon Code"). Any unused Discount Coupons will expire after the stated deadline.
  4. If the number of redemptions per Discount Coupon Code reaches 50, the Coupon Code will become invalid automatically, irrespective of the expiration date.