Introduction

Our top priority is to create the ultimate food community, which starts by ensuring the privacy of every community member. Therefore, we are fully dedicated to safeguarding the personal data of all individuals who use our Services, whether through our websites or any mobile application, platform, or device.

Our Privacy Notice details how we collect, process, use, and share your personal data. It also outlines the ways in which you can exercise your privacy rights. Please be aware that by using our Services, you consent to use your personal information as described in this Privacy Notice.

Summary

We’ve summarized the key points of our Privacy Policy below.

Data we collect from you and why

Occasionally, we may obtain personal data from external sources such as social media platforms and advertising networks. However, we will only do so if we have verified that these third-party sources are authorized to process your information, either with your explicit consent or in accordance with legal obligations. Such information may include your probable demographic category.

The following are the general classifications of personal data that we may gather from you, along with the underlying reasons for their collection:

Data voluntarily provided by you:

• Registration information when you create an account so we can:
  1. Create your account so that you can place orders.
  2. Identify you when you sign in to your account.
  3. Reach out to you for feedback regarding our Services and inform you about any modifications or upgrades made to them.
• Transaction Information collected when you place an order from a restaurant, in order to:
  1. Process your order.
  2. Transmit your order details to the restaurant.
  3. Notify you by sending updates on your order status.
  4. Respond to your inquiries and concerns about your order and provide a resolution to any issues
  5. Conduct analysis and research in order to enhance and advance our Services.
  6. Safeguard you and the Services by taking measures to identify and prevent fraudulent activities or any actions that contravene our Terms or policies relating to the Services.

• Data concerning your marketing choices, enabling us to:

1. Provide personalized promotional content about our products or services to you.

• Your feedback regarding your opinion of our Services, for:

1. Respond to any questions or concerns you may have.
2. Post any reviews you provide to us regarding our restaurants and services.
3. Perform analysis and research to enhance and advance our Services.

Data automatically gathered by us:

• Details of your activity, in order for us to:
  1. Enhance your overall user experience.
  2. Enable you to view your order history and preferences.
  3. Provide additional services upon your request.
• Cookies and comparable technologies utilized by us, in order to:
  1. Evaluate and analyze the usage and effectiveness of our Services.
  2. Tailor and optimize advertising targeting for our Services on other websites and platforms.
  3. Offer location-based services if you decide to share your geographic location.

Information that we acquire from third-party sources.

• Analytical reports and surveys of market research for the purpose of:
  1. Assess the effectiveness of marketing initiatives for our Services.
  2. Gain insights into your preferences to tailor our marketing efforts and Services to better meet your needs.

We utilize the data that you provide voluntarily, data collected automatically, and data from third-party sources to continuously enhance our Services. Our goal is to simplify the process of locating the food you desire, whenever and wherever you desire it, regardless of the device you utilize or your location on the globe.

With whom we share personal information

We might disclose your personal information to the parties below (and in every case, we will establish adequate security and contractual measures to safeguard it):

1. Restaurants with which you have placed an order for processing and delivery and, when required, for services such as complaint resolution.
2. We will share your details like name, address, email, and phone number with delivery riders, and our partner shops (restaurants, takeaways, grocery stores, etc.) so they contact you to deliver food on time.
3. External parties who assist our Services (e.g., partners for marketing or promotions in the food, beverage, and leisure industries based on your preferences).
4. Third parties that engage in diverse activities to promote, endorse, or support our Services. This involves social media platforms such as Facebook, overseas customer support representatives, website and application hosting and support providers, marketing service providers who send you text alerts when your order is being delivered, delivery firms that deliver your order to you, implementation partners, market research firms, and payment processing providers (including card and payment service providers) that process payment card transactions. These third parties may be situated within or outside of your country of residence.
5. Any law enforcement or regulatory agency, governmental entity, court, or other third parties when we consider that disclosure is required by relevant laws or regulations.
6. New owners or restructured entities in the case of a business reorganization, sale, acquisition, or joint venture affecting our business.
7. Any other individual provided that you have granted your consent. We will never sell, distribute, or otherwise disseminate your personal information unless you have given us authorization.

Legal grounds for processing personal information

We will always ensure that we have a lawful basis for collecting and utilizing your personal information. The legal basis we depend on will vary based on the type of data and the situation in which we gather it.

Our primary objective for gathering and utilizing your personal information is to fulfill our agreement with you (i.e., to ensure that you receive your order when and where you want it), but we may also process it if it is in our genuine commercial interests to do so.

Security

At our organization, we prioritize safeguarding your information against any unauthorized access, unlawful processing, accidental loss, destruction, or damage. To achieve this, we take necessary measures to implement appropriate technical and organizational protocols aimed at protecting your information.

International data transfers

We may need to transfer your personal information to countries that are located outside of your country of residence, including places where Speedsters or our service providers operate. It's important to note that data protection laws in these countries may not be the same as those in your own country. However, we take measures to ensure that appropriate safeguards are in place to protect your personal information in accordance with the guidelines outlined in this Privacy Notice.

Data Maintenance

We are committed to retaining your personal information only for as long as is required to fulfill the objectives outlined in this Privacy Notice. However, in some cases, we may need to hold on to certain aspects of your personal information for a reasonable amount of time, even after you've deleted or deactivated your account. This is to support our legitimate business operations such as record-keeping and to comply with legal obligations. Rest assured, whenever we retain your information, we will do so in full compliance with relevant laws and regulations.

Data Protection Rights

As an individual, you have the right to access your account at any time and review or update your personal information. Moreover, if you wish to delete your personal information, restrict its processing, or request to have it transferred to a third party, you can contact us and we will comply with your request. Additionally, if you wish to unsubscribe from our marketing communications, you can make use of the unsubscribe feature in any marketing communication that you receive from us or modify your profile settings accordingly.

Third-Party Links

Occasionally, our websites may feature links to third-party websites, including those of our partners, advertisers, and affiliates. It's important to note that these websites operate independently, and as such, we cannot assume responsibility or liability for their privacy practices or policies. We strongly encourage you to review the privacy policies of any third-party website before sharing any personal information with them.

Updates in our Privacy Policy

In response to evolving legal, technical, or business changes, we may make updates to this Privacy Notice. Therefore, we recommend that you revisit this page regularly to stay informed about our current privacy practices and any changes that may have been made.

 Contact Us

If you have any inquiries or apprehensions regarding our privacy practices and this Privacy Policy, please reach out to our designated Data Protection Officer.